Dermatology FAQ and Q&A

Looking for a quick answer to your skin care or dermatology questions? You’ve come to the right place. Not seeing the answer you’re looking for? Get in touch. Our friendly team members are here to help.

General Questions

Do you have a list of prices for cosmetic procedures?
Since cosmetic procedure prices vary due to each patient’s specific needs, it is very difficult to advertise general pricing. Good news, though, you can reach out to one of our friendly patient experience staff members, and they would be happy to help get more accurate pricing for you when possible. You can email us at, or call us anytime at 212-570-9595.
Do you accept my insurance plan for a medical visit?

Mandel Dermatology is proud to accept most major insurance plans.

Below is a list of plans that we do not accept in any of our offices.

If you are unsure if your specific plan is accepted, please contact us  and we would be happy to check your specific plan eligibility.

  • Affinity
  • Benefit Medicaid
  • Child Health Plus
  • Family Health Plus
  • United HealthCare Community Plan
  • Medicare Complete Choice (Syracuse)
  • Oxford Mosaic Plan
  • Evercare
  • United HealthCare Charter Plan
  • United HealthCare Core Essential
  • United HealthCare Compass Plan
  • HealthFirst (Accepted in NYC & West Babylon ONLY)
  • Health Plus
  • Fidelis Metal Plans (Bronze, Gold, Silver, Platinum)
  • EmblemHealth Medicaid (Accepted ONLY in Jericho)
  • EmblemHealth Enhanced Care Plan (Accepted ONLY in Jericho)
  • EmblemHealth Enhanced Care Plan Plus (Accepted ONLY in Jericho)
  • EmblemHealth Essential Plans (Accepted ONLY in Jericho)
  • Managed Long Term Care Medicaid (Accepted ONLY in Jericho)

*For Fidelis, check the Rx Group Number on the card. If the number is anything other than RX6460 we are not in network with your plan.

*For Blue Cross Blue Shield, if your plan is through Health Plus, we are not in network with your plan.

Do I need a referral?

Some insurance plans require a referral or pre-authorized visit codes prior to your visit with us. Below is a list of plans that often have a requirement, but please not, this is not a comprehensive list of all plans that require referral or authorization.

*Please double check with your insurance provider for the most accurate information, prior to scheduling your appointment.

  • Emblem HIP
  • Emblem Health Care Partners (all codes need authorization before visit)
  • Oxford/United HealthCare (Check back of card for requirements)
  • Aetna (Check back of card for requirements)
  • Health First (Call insurance company to find out if visit requires authorization)
  • Oxford Metro
Why do I have to sign up for the patient portal?
While we highly recommend all patients to use our portal, it is not explicitly required. Being an active user on our portal will allow you to schedule appointments, review lab results, update your information, and request prescription refills.
Why don't all doctors have the same patient portal?
We get this question a lot, and we understand your frustration. Unfortunately, there are thousands of electronic medical records platforms, and medical offices all use different ones. Due to the variety, not all portals can be the same. If you have feedback on how we can improve ours, please don’t hesitate to let us know.
Can you email my receipt?
Yes. Message us via the chatbot below, or email you request to You may also call us at 212-570-9595.
Why can't I reply "YES" or "NO" to my appointment confirmation?
If you book online with us, your appointment is automatically confirmed! No need to do anything else except show up for  your visit. When you book over the phone, email reminders are automatically sent 1-6 days before your visit. Calling to confirm is not required, but we do appreciate a heads up if you are not going to make you appointment, so that we can make the time slot available to others.
Can I have a tracking number for my online or phone order?
Sure can! If you placed your order online, you should receive an email confirmation with a tracking number once your item ships. If you do not receive one, or if you placed your order over the phone or in office,  just let us know by emailing
How much does a consultation cost without insurance?
The cost varies based on the needs of a patient, but in general new patients pay $250 and follow-up patients pay $150. If any procedures are needed, this may affect the price, so always get in touch with us first to confirm – we are happy to help.
How long is the wait?
Not too long, we hope. We strive to minimize wait times as much as possible by tracking our reception area and patient flow with a custom built web application. There are time, however, where unexpected circumstances cause longer than normal wait times. In these situations, we do our best to keep patients updated, and are always available if there is anything we can do to make your wait more comfortable or enjoyable.
Why did I hear someone check in with the same appointment time as me?
Our appointment blocks vary, but patients may have the same appointment times if they are seeing different providers Sometimes, patients who express their flexibility in accommodating a longer wait time will be double booked on our schedule.
What is Dr. Mandel's email address?

What is Dr. Mandel's cell phone number?
516-777-0689. Yes, really!
How long does it take for my lab results or other test results to come in?
Typically for biopsies, we receive results 7-10 days after a visit. For cultures, these can take up to 14 days since they need time to grow. Our PAs call each and every patient with their results, regardless of the outcome.

Same-Day Dermatology Appointments Near You

Our Dermatology offices are conveniently located in your neighborhood and telemedicine visits bring dermatology to wherever you are. Discover our locations and Teledermatology options, book online, get in touch, or visit us for a same-day walk-in appointment.

Click here for Telemedicine appointments


Address: 116 E. 68th Street, 1C, New York, NY 10065
Cross Streets: Between Park & Lexington Avenues

Transit: Located off the 6 subway line at 68th Street, Hunter College

Office Hours

Monday: 10AM-6:30PM
Tuesday: 7AM-4PM
Wednesday: 10AM-6PM
Thursday: 10AM-6PM
Saturday: CLOSED
Sunday: CLOSED



Address: 500 N. Broadway, Suite 166, Jericho, NY 11753
Location: Located next to the Whole Foods shopping center

Parking: There is ample parking onsite at the 500 N. broadway building 

Office Hours

Monday: 9AM-7PM
Tuesday: 7AM-5PM
Wednesday: 7AM-2PM
Thursday: 10AM-6PM
Friday: CLOSED
Saturday: CLOSED
Sunday: CLOSED