Dermatology FAQs

Looking for a quick answer? You’ve come to the right place. Our dermatology FAQs are here to help. If you still have questions, please don’t hesitate to reach out to the “We Care” team any time either via the chatbot at the bottom right of your screen, by emailing us via the button below, or by calling us at (212) 570-9595.

General Questions

Do you have a list of prices for cosmetic procedures?
Since cosmetic procedure prices vary due to each patient’s specific needs, it is very difficult to advertise general pricing. Good news, though, you can reach out to one of our friendly patient experience staff members, and they would be happy to help get more accurate pricing for you when possible. You can email us at, or call us anytime at 212-570-9595.
Do you accept my insurance plan?
Mandel Dermatology is proud to accept many popular insurance plans. Below is a list of accepted plans. If you are unsure if your specific plan is accepted, or do not see it listed, please contact us via our secure messaging platform Klara, and we would be happy to check your specific plan eligibility.

  • 1199SEIU
  • AARP
  • AARP Medicare Complete
  • Aetna
  • American Plan Administrators
  • AmeriHealth
  • Assurant Health
  • Blue Cross Blue Shield
  • CareConnect
  • Cigna
  • Consolidated Health Plans
  • EmblemHealth
  • Empire Blue Cross Blue Shield
  • GEHA Health Plans
  • GHI
  • Health Republic
  • Healthcare Partners
  • HIP
  • MagnaCare
  • Medicare
  • Meritan
  • Multiplan, Inc.
  • Nippon Life Benefits
  • Oscar Health Insurance Co.
  • Oxford (UnitedHealthcare)
  • Oxford Health Plans
  • PHCS
  • UMR
  • UnitedHealthcare
  • UPMC
Do I need a referral?
Please reach out to your primary care physicians office and insurance provider for information regarding your need for a referral. Unfortunately, we are unable to check referral requirements for your insurance plan.
Why do I have to sign up for the patient portal?
While we highly recommend all patients to use our portal, it is not explicitly required. Being an active user on our portal will allow you to schedule appointments, review lab results, update your information, and request prescription refills.
Why don't all doctors have the same patient portal?
We get this question a lot, and we understand your frustration. Unfortunately, there are thousands of electronic medical records platforms, and medical offices all use different ones. Due to the variety, not all portals can be the same. If you have feedback on how we can improve ours, please don’t hesitate to let us know.
Can you email my receipt?
Yes. Message us via the chatbot below, or email you request to You may also call us at 212-570-9595.
Why can't I reply "YES" or "NO" to my appointment confirmation?
If you book online with us, your appointment is automatically confirmed! No need to do anything else except show up for  your visit. When you book over the phone, email reminders are automatically sent 1-6 days before your visit. Calling to confirm is not required, but we do appreciate a heads up if you are not going to make you appointment, so that we can make the time slot available to others.
Can I have a tracking number for my online or phone order?
Sure can! If you placed your order online, you should receive an email confirmation with a tracking number once your item ships. If you do not receive one, or if you placed your order over the phone or in office,  just let us know by emailing
How much does a consultation cost without insurance?
The cost varies based on the needs of a patient, but in general new patients pay $250 and follow-up patients pay $150. If any procedures are needed, this may affect the price, so always get in touch with us first to confirm – we are happy to help.
How long is the wait?
Not too long, we hope. We strive to minimize wait times as much as possible by tracking our reception area and patient flow with a custom built web application. There are time, however, where unexpected circumstances cause longer than normal wait times. In these situations, we do our best to keep patients updated, and are always available if there is anything we can do to make your wait more comfortable or enjoyable.
Why did I hear someone check in with the same appointment time as me?
Our appointment blocks vary, but patients may have the same appointment times if they are seeing different providers Sometimes, patients who express their flexibility in accommodating a longer wait time will be double booked on our schedule.
What is Dr. Mandel's email address?
What is Dr. Mandel's cell phone number?
516-777-0689. Yes, really!
How long does it take for my lab results or other test results to come in?
Typically for biopsies, we receive results 7-10 days after a visit. For cultures, these can take up to 14 days since they need time to grow. Our PAs call each and every patient with their results, regardless of the outcome.

Areas of Focus

Medical Dermatology

With a conservative approach and one of the highest patient satisfaction rates around, Mandel Dermatology is your go-to for everything from yearly skin exams to cancerous lesion excisions. Yearly skin exams are just as important, if not more important than an annual physical. That’s why our Physicians and PAs are always trained in the latest protocols and treatments to keep you healthy.

Cosmetic Dermatology
Committed to staying on the cutting edge of the latest cosmetic and laser technology, Mandel Dermatology leads in everything from Botox and fillers, to body contouring and non-invasive fat reduction. Whether you’re after Botox, Kybella, fillers, or something else, achieve your skin care and beauty goals while maintaining a natural look with Mandel Dermatology’s conservative approach and unmatched experience.
Laser Dermatology
Age and dark spot reduction, spider vein targeting, acne scarring improvement, and laser hair removal are among the countless laser treatments available at Mandel Dermatology to meet your goals.
Esthetician Treatments
Whether you’re looking to pamper yourself with a HydraFacial, or achieve your summer body with non-invasive fat reduction, our experienced Estheticians are here to help.
Skin Care
Skin Care can be daunting, with thousands of products to choose from, you can be sure that the Mandel Dermatology brand is Dermatologist formulated to be effective yet simple.
Rx Skin Care
For the times when our skin, scalp, or body needs a little extra attention, look no further than Mandel Dermatology’s in house, affordable prescription skin care products.

Have a Different Question?

Message us via the chatbot below Or call — (212) 570-9595

“Been using Claudia for years and wouldn’t go any place else for laser treatment. She is kind and gentle and extremely knowledgeable ! Everyone in the office and very nice . The remodeled office is beautiful.”

"twinrx1" From RealSelf

Patient, July 2018

Consistent, Modern, Friendly and Effective Patient Care is Our Mission

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