Mandel Dermatology has been family-run since 1963. We are seeking a full-time Medical Receptionist to join our Brooklyn, NY team and support patients receiving medical, surgical and cosmetic dermatology care.
We welcome candidates who are developing their medical reception skills and experienced medical receptionists ready to contribute at a Senior level. Your role level and starting pay will reflect your relevant experience and demonstrated skills. Previous dermatology experience is preferred, but not required.
Schedule: Full-time, on-site, with flexibility for hours beginning as early as 7am and ending as late as 6pm. This opening is full-time only.
Position Summary
The Medical Receptionist supports patients before, during and after their visits, helping deliver organized, attentive and accurate front-office service. Responsibilities include patient reception, check-in and checkout, scheduling, insurance eligibility verification, patient communication and shared office support.
The position reports to the office’s Lead, with operational support from the Regional Manager and clinical questions directed to treating providers.
Essential Responsibilities
- Welcome patients, manage check-in and checkout, and maintain an organized, professional reception and waiting area.
- Accurately enter and update patient demographics, insurance information, registration forms and required documentation in the practice management system.
- Verify insurance eligibility, identify missing information and communicate coverage questions through established office workflows.
- Schedule and confirm appointments, coordinate follow-up visits and communicate schedule changes to patients and the care team.
- Answer telephone calls, emails, text messages and other patient communications professionally; document requests and route them to the appropriate team member.
- Collect copayments, payments and outstanding balances according to practice procedures; provide receipts and direct billing questions appropriately.
- Provide accurate general information about the practice, providers, services and office policies; direct treatment recommendations and clinical questions to providers.
- Support the administrative steps of medication authorization requests and patient follow-up, coordinating with the office Lead and Regional Manager for process guidance and providers for clinical input.
- Maintain skincare inventory, assist with product purchases and mail orders, and identify replenishment needs.
- Assist with stocking office and treatment-room supplies and other shared office responsibilities. Infrequent clinical support may be assigned only after appropriate training and competency verification, under provider direction and within authorized duties.
- Protect patient privacy, communicate clear handoffs and promptly report concerns or errors.
- Complete other related duties appropriate to the position and training.
Qualifications
- High school diploma, GED or equivalent.
- Relevant medical reception, administrative, customer service or healthcare/patient-care training or experience.
- Strong computer skills and the ability to learn practice management and electronic medical record systems.
- Clear verbal and written communication skills.
- Attention to detail, dependable follow-through and a professional, respectful approach to patients and coworkers.
- Ability to organize competing priorities, work collaboratively and recognize when to seek assistance.
- Availability for the posted full-time, on-site schedule.
Preferred qualifications: Dermatology or medical front-office experience; experience with ModMed or another practice management or EMR system; insurance eligibility verification, appointment scheduling or payment collection experience; and Spanish language proficiency.
Associate and Senior Placement
Associate Medical Receptionist: For candidates developing proficiency in medical reception. Associates receive training and competency-based guidance as they build confidence and consistency in patient service and front-office workflows.
Senior Medical Receptionist: For candidates with at least 3.5 years of relevant experience and demonstrated proficiency in patient registration, scheduling, insurance eligibility verification, payment collection and workflow coordination. Seniors are expected to carry out established workflows reliably with less prompting and help support team training. Senior placement does not automatically include supervisory responsibilities.
Compensation, Benefits and Development
- Starting hourly pay of $17-$23, based on role placement, relevant experience and demonstrated skills. This is an hourly, nonexempt position.
- Paid sick leave, accrued in accordance with applicable law.
- Health insurance eligibility, subject to plan terms.
- Annual performance-based bonus opportunity
- Structured performance reviews and opportunities to develop additional skills and advance within the Medical Receptionist career path.
- 401(K) plan with company match
- Regular team lunches
Work Environment and Physical Requirements
This position involves frequent computer and telephone use, patient interaction, sitting, standing and walking, and occasional lifting of supplies weighing up to 20 pounds in a busy medical office. Any assigned clinical support may involve exposure to sharps and biological materials, with training and appropriate protective equipment provided. Essential functions may be performed with reasonable accommodation.
Benefits
401(k) with company match, paid time off (personal and/or sick), health insurance, annual bonus